WBUR’s Martha Bebinger called Nancy Kane, who knows hospitals inside and out and is a Professor of Management at the Harvard School of Public Health, to ask what will be so tough about the transition. Professor Kane outlined the three main components of this cultural shift. Martha paraphrases the conversation here:
1. The Money – Tracking the Flow of Dollars
Hospitals or physician groups will get a multi-million dollar fixed payment for a specific period of time (a month, a year) and have to decide how to channel the money. This raises several critical questions.
–For instance, do primary doctors get a larger slice of the pie?
–How will the pie be paid out to each provider type (primary care, specialists, hospitals, post-acute providers)
–If the hospital or physician group has a surplus at the end of the year, on what basis is that money shared? What kind of behavior do they reward?
–If the hospital or doctors group goes over budget, whose income takes a hit?
–How do doctors and hospitals deal with patients who want or need care outside their network? Do they hire a few specialized surgeons to fill in gaps in care? Can a small community hospital negotiate a low rate with a top neurological surgeon at Mass General?
2. The Care – It has to Change
Hospitals and physicians will no longer get paid based on how much they do regardless of quality. The goal is to make sure people are getting the best care for the least cost. This may mean doing fewer procedures or tests and less imaging, which runs counter to the training of many doctors. Doctors will have to collaborate and make treatment decisions based on evidence, not “eminence.” There may be clinical guidelines about when a patient goes to a community rather than a higher level hospital.
Providers who don’t have “medical management” and “specialty teams” will have to create them. These teams will help decide what information doctors report and how to measure a physician’s performance (some of this is spelled out in the global payment contracts providers sign with insurers). Someone will have to enforce standards with doctors and manage physicians who are spending more than others. The hospital and physician group will need a strategy for taking care of high-risk patients and those with a chronic disease.
All of this will require a major re-education, re-training effort for doctors and….
3. The Patients – Bringing Them on Board
To manage a patient’s care, doctors will need to persuade them to pick one primary care doctor and follow his or her advice. What will hospitals and doctors do to win patient’s loyalty: home visits, email messages, free valet parking (as several local hospitals are doing)?
Doctors would be wise to use more shared decision-making, where they present patients with alternatives and encourage them to make their own decision about the treatment they prefer.
Does the insurance company work with providers here to improve a patient’s health through wellness programs, benefit redesign (for example, higher co-payments receive care outside their primary doctor’s affiliated network) or helping providers manage high risk patients.
Should patients know that their care is paid for under a budget and how do doctors explain this?
We at WBUR and CommonHealth will be tracking these changes with hospitals and physicians who are learning this new culture. What do you want to know?